Terms and Conditions

Please read these Terms and Conditions carefully. By using this website and the services provided through this website, you agree to be bound by these Terms and Conditions, including all amendments made from time to time. If you do not agree to these Terms of Use, do not use this website or its services.


Genovate is intended to provide clients with DNA testing services. The DNA test reports are intended to provide clients with laboratory test results to be used by the client, their physician or their lawyer. This service is not intended to provide the client with any medical or legal advice or any other advice other than providing the results of the test for their personal use. For advice about medical test results or a medical condition and treatment options, please contact a physician. For legal advice on legal relationship test reports and legal options, please contact a lawyer. We assume no responsibility for how clients use the information obtained from this site and its services.

Use of this Website and its Services

This website is intended for use by individuals who are over 16 years of age.

Account Information

You must safeguard your Reseller login information and not share the information with anyone else. A Reseller is entirely responsible for any actions taken on their account by themselves or someone who has access to the account, including any orders, account changes, edits or requests. Genovate and its representatives will not be responsible for any unauthorized use of account login information or any changes or actions taken through such unauthorized use.

Limitations of Liability and Disclaimer

Genovate and its contractors, the laboratory and their respective mandatories and employees are not liable in any way for any damages, costs or expenses incurred for any reason in connection with the use of Genovate products or services, or in connection with the DNA tests, or the use and disclosure of the test results or other personal information. In respect to direct loss, the total liability for any and all claims, whether arising from negligence or otherwise, shall not exceed the price of the amount paid, if any, directly to the laboratory for its service.


You agree to indemnify and hold harmless Genovate and its affiliated companies, suppliers, partners, directors, officers, agents, employees and representatives of each of them, from and against all claims, losses, costs and legal fees arising out of your activities in connection with your use of this site and its services, your violation of the Terms and Conditions for using this site, and any content that you make available on Genovate sites, including but not limited to any violations of copyright or trademark or the rights of any party.

This site and services associated with this site are provided by Genovate without any representations or warranties of any kind regarding the operation of this site and the content contained in this site. Genovate makes no representations concerning the suitability, reliability or accuracy of the contents of its site or the contents posted by users to the site. In no case will Genovate be liable for any damages of any kind arising from the use of this site and its services, including direct, indirect, punitive damages, even if advised of the possibility thereof. Genovate and its affiliated companies disclaim all warranties with respect to the site and any content contained thereon and the submissions and any responsibility to archive or maintain such submissions.

Genovate reserves the right, at its sole discretion to terminate your use of Genovate sites and services for any reason, including a belief by Genovate or its representatives that you have violated these Terms and Conditions. Termination can include deletion of your account and all related information associated with your account. Any rights and access you may have to your account terminates upon your death. Upon your death, your account may be terminated and all contents therein permanently deleted. Genovate is not liable to you or to any third party for any termination of your services and/or deletion of your content from the Genovate site.

Governing Law and Jurisdiction

The Agreement shall be governed by the laws of British Columbia, Canada. You agree to the exclusive jurisdiction of the Canadian courts.

Modifications to the Agreement and the Service

Genovate reserves the right at its sole discretion to modify or discontinue any aspect of this site and the services it provides, these disclaimers, this agreement, and the terms and conditions of this agreement at any time without notice. Any changes to this agreement will be reflected in this section of the website. If you continue to use Genovate services after a change is posted to the Terms and Conditions section of this website, this means that you have accepted and are bound by the changes.